Privacy Policy – Restore Naturopathy

Restore Naturopathy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your privacy is respected and your information is treated with care, confidentiality, and integrity.

By engaging with our website, booking an appointment, or using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

Personal Information We Collect

We only collect personal information that is reasonably necessary to provide naturopathic services, manage our practice, and meet legal and professional obligations.

This may include:

  • Identification & contact details (name, date of birth, address, email, phone number)

  • Health information relevant to your care (medical history, symptoms, test results, lifestyle information)

  • Booking and consultation records (Cliniko)

  • Payment information (Stripe)

  • Website usage data, including cookies and analytics

  • Communications via email, phone, forms, or social media

You may choose not to provide certain information; however, this may limit our ability to provide services safely or effectively.

How We Collect Your Information

Personal information may be collected through:

  • Online booking systems (e.g. Cliniko)

  • Intake forms and questionnaires

  • Consultations (online or future in-person)

  • Website interactions and cookies

  • Email, phone, or written communication

  • Third-party services used to support our practice (e.g. pathology providers, telehealth platforms)

How We Use Your Information

Your information is used solely to:

  • Provide personalised naturopathic care

  • Maintain accurate clinical records

  • Communicate with you regarding appointments and care

  • Arrange referrals, testing, or additional services (with your consent)

  • Meet legal, regulatory, and professional requirements

  • Improve our services and website experience

We do not sell or trade your personal information.

Disclosure of Personal Information

We may disclose your information where necessary to:

  • Pathology or functional testing providers

  • Other health professionals involved in your care (with consent)

  • Practice management and IT service providers (e.g. Cliniko)

  • Legal or regulatory authorities where required by law

Any third parties we engage are required to handle your information in accordance with privacy laws and confidentiality obligations.

Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely using reputable, encrypted systems.

While every effort is made to safeguard your data, no method of transmission or storage is completely secure, and you acknowledge this inherent risk.

Telehealth & Online Services

Online consultations are conducted using secure platforms. You acknowledge the limitations of telehealth and accept that privacy risks associated with electronic communication cannot be completely eliminated.

Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality and user experience. These tools collect non-identifying data about website usage. You can disable cookies through your browser settings.

Cookie Policy

Restore Naturopathy uses cookies to improve website performance and functionality, including our online booking system (Cliniko) and analytics tools.

Purpose

  • Enable online booking

  • Understand website usage and improve user experience

  • Support marketing initiatives (with consent)

Third-Party Cookies

Embedded services may place cookies; these third parties have separate privacy policies.

Your Choice

Manage or disable cookies in your browser settings. Note: some features may not function properly if cookies are disabled.

Access, Correction & Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or outdated information

  • Withdraw consent where legally permissible

  • Opt out of marketing communications at any time

Requests can be made by contacting us using the details below.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Privacy Complaints

If you believe your privacy has been breached, please contact us directly. We take privacy concerns seriously and will respond promptly.

Contact Us

For questions, access requests, or privacy concerns, please contact:

Restore Naturopathy
📧 Email: restorenaturopath@gmail.com

Policy Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Last updated: 11/11/2026